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Returns & Refunds

 

RETURN POLICY

Last updated June 21, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. The ordered goods can be canceled before the date of their first shipment.
If the goods have already been shipped, cancellation is not possible.

RETURN PROCESS

To return an item, please email customer service at info@tovishop.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

ToVi

Attn: Returns

RMA #

Slepá 798

Milovice, CZ 289 24 

Czechia  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

        

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+420722177093

info@tovishop.com